Simplify the management of your ITOur IT Support & Services approach is highly flexible, allowing you to choose specific IT components to be managed or alternatively outsource the entirety of your IT infrastructure. You also have the ability to tailor the service levels in a way that works best for you and your business.
At the heart of our IT Support & Services we utilize myGIO, a suite of proven tools that help integrate the management of all of your IT services in a single platform. The solution is based upon globally recognized IT Infrastructure Library (ITIL) and the International Standards Organization (ISO) standards to ensure more effective management, coordination and optimization of all aspects of service delivery, including:
- Request Management
- Incident Management
- Problem Management
- Change Management
- Configuration Management (CMDB)
- Service Level Management
- Knowledge Management
Keep critical IT services available through proactive management of your server infrastructure. We provide service support for a wide range of technologies including the full range of the Microsoft Server products, Linux, VMware and Citrix.
Remove the complexity of managing your network infrastructure. We provide service support for a wide range of networking products including LAN, wireless, firewall, load balancing, content filtering, IDS and WAN optimization platforms.
Service support for the variety of devices, including desktops, laptops, tablets and mobile devices. With the rising demand for BYOD computing, simplify user device support.
We will provide all aspects of support for your staff, from assisting them with day to day IT support through to network administration tasks such as managing their mailboxes, user accounts and application access.
Printing is typically a major service for any organization. We can manage the print ecosystem and cover everything from support of the printer device through to management of print drivers and print solutions.
Protecting your company data is a key concern. We will manage the daily protection of your data and ensure that data can be retrieved as and when required.
Easy, step-by-step transitionPrior to service commencement, a comprehensive transition management process is initiated to ensure that technological and technical resources are implemented as smoothly as possible. While no the complete list, these activities include:
- Audit and creation of support documentation for your environment
- Service Delivery team training to ensure they understand the business as you do
- Complete stakeholder induction to maximize the working relationship on all sides
- Project Management
Key benefits of Managed Services
- Maximize ROI
- Reduce risk
- Simplify management of IT
- Simplify supplier management
- Access new technologies
- Access diverse and specialized IT skills